Shipping policy
Shipping Policy
Effective Date: July 24, 2025
Thank you for shopping with PMJ Candles. We are committed to delivering your handcrafted candles with care and efficiency. Please review our shipping policy below.
Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.
During high-volume periods (e.g., holidays or special launches), processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times (U.S. Orders):
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days (if available)
We currently ship to addresses within the United States. For international orders, please contact us directly at info@pmjcandles.com
Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to become available.
Shipping Delays
While we strive to meet expected delivery times, PMJ Candles is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not liable for packages lost due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please email us within 7 days of delivery at info@pmjcandles.com with your order number and photos (if applicable). We will do our best to resolve the issue.
If you have any questions about your order or shipping, please contact us at:
📧 info@pmjcandles.com
📦 PMJ Candles – Sustainable Luxury, Delivered to Your Door